Document communications is one of if not the most critical aspects of P&C insurers’ business. Yet document issues continue to plague carriers. Fortunately, there are document-automation solutions that are easy to use, easy to integrate and easy to maintain. A comprehensive document-automation solution provides the tools and technology needed to improve your business processes from policy generation to claims correspondence and your market position. With it, your company will have the capabilities to:
- Cut the cost of producing claims and policies.
- Reduce the amount of time to deliver critical claims correspondence and generate policies.
- Eliminate errors in documents that are affecting your brand and driving up your operating costs.
- Minimize compliance risks.
Policyholders choose insurers for more than just great rates and coverage. They also want great service—especially when filing a claim. The claims process is a stressful time, and they want it to be as painless as possible.
To differentiate your company from the pack, your claims organization must deliver a superior experience. Claims documents are a key component. No matter if the claim is handled via straight-through processing (STP) or directly with representatives, claim documents are excellent opportunities to deliver value, build trust and strengthen customer relationships.
A powerful document communications solution should deliver dynamic document communication applications that provide the tools that claims organizations need to deliver a highly personalized customer experience. Claims representatives can quickly and easily design, deploy, deliver and manage claims documents, even while interacting with claimants in real time.
Examples of claims documents that you can create with a powerful document communications solution include:
- Claim status
- Reservation of Rights (RORs)
- Loss control reports
Download this white paper to learn how to make policy generation easy with document automation.