The level of care that your claims organization provides is an integral part of your overall product delivery. Now more than ever with all aspects of reform—including the looming individual mandate—your members are demanding great service, particularly at the time of a claim when they are hoping for a quick, painless resolution to a stressful [...]
Improving customer experiences was a key topic at ACORD LOMA 2013. How social media can help build upon that experience for insurers was a critical discussion, but can social media have an actual role in improving those communications? Yes, it can. Building Visibility Consumers are increasingly demanding choice of the channel they use to interact. [...]
How important is it to insurance companies to leverage investments in document generation and technology? According to Gartner analyst, Kimberly Harris-Ferrante, “Leveraging these technology and service alternatives for enterprise agility can give insurers get ahead of the competition and stay ahead of market demands.” During Ferrante’s speech “Insurance 2017: Digitalization Meets Comsumerization” at ACORD LOMA, [...]
The 10th annual ACORD LOMA Forum kicked off on Monday, drawing together business, networking and the top insurance technology industry players in order to understand how thought leaders define the future industry in the global insurance market. “It is an increasingly complex and regulated business,” said Gregory Maciag, President and CEO of ACORD. This year ACORD has provided [...]
Each month, we will be featuring an “Ask the SMA Expert” article from Strategy Meets Action. This month’s featured question is answered below by Mark Breading, SMA Partner. Q: We want to give business users a more active role in developing templates for our communications, including making changes to workflow, rules and content, but we [...]
According to Insurance Networking News, “insurers’ ability to process claims effectively has never been more important to their financial results and customer experience.”1 Insurers are looking for new, low-cost, high-quality claims management solutions that will deliver great customer experiences effectively and efficiently.2 Two of the current top trends in claims are addressing claimants’ questions and needs [...]
According to the researchers at global consulting company, PwC: “providers and insurers have ample opportunities, but also significant challenges in serving the roughly 30 million people who will become newly insured through Medicaid expansion and via the health insurance exchanges in the coming years.”1 In order to reap the benefits and overcome the risks of [...]
To help guide insurers on the path to success in 2013, Strategy Meets Action (SMA) has made a list of the most important actions that should be taken. One of the top imperatives listed is to “Accelerate paper-to-digital transformation.”1 Paper may never go away but blending in digital can reap tremendous benefits. Document-automation solutions can help you make [...]
Each month, we will be featuring an “Ask the SMA Expert” article from Strategy Meets Action. This month’s featured question is answered below by Mark Breading, SMA Partner. Q: How can we mitigate risk in our communications? Are there some best practices, processes, techniques, or technologies? A: SMA identifies three categories of risks in communications that [...]
The challenge for many government agencies lies in implementing solutions that simplify all of the complexities involved in running the agency. The continual pressure of limited resources, mandated regulatory compliance, legacy infrastructure investments and the drive to reduce costs present a need for government agencies to respond to the increasing complexity and volumes of critical [...]
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